The computer network had been working fine the day before but was now staring back at me, cold and lifeless. I went through the standard layperson’s repair protocol (jiggle it around, unplug and plug it back in, and a swift kick for good measure), before confessing to the office, “Yeah, we’re going to have to call the IT guy.” Audible groans echoed throughout the cubicles.
I don’t remember much about him – what he looked like, what time he arrived. But what I do remember was his surliness and arrogance. He seemed knowledgeable about what he was doing, but it just felt like he didn’t want to be there. And did not want to be interacting with me. With an expression I could only describe as detached, he took a sip of his Starbucks and quickly dismissed all my questions. The whole transaction was uncomfortable, and I was left feeling like I was being done a favor. In the end, the server was fixed but to this day I still don’t know what the problem was.
“Any recommendations on how to avoid this in the future?” I asked.
“Yeah, just call my dispatcher when it breaks again,” he said, quickly making his way to the door. Very practical, I thought to myself.
Why do we accept this level of rudeness and frustration from those that are supposed to be making our lives easier? And more importantly, why do we fear switching to something better?
Compass Consulting is not your ‘typical IT guy’ whose mission is to get in and out of your office as quickly as possible with a wave and a grunt. Our clients consider us IT professionals as well as integral business partners. Our goal is to earn your trust and build a lasting relationship all while adding value to your business and helping you succeed. In fact, many first-time Compass clients were just plain frustrated with their current IT provider. Many more were seeking help for a smaller, separate IT pain point; but as the relationship blossomed so did our list of responsibilities. It is now commonplace for Compass to provide guidance and protection for a client’s entire infrastructure: all network Managed Services, Cloud Services, Managed Security services, Disaster Recovery plans, and even vCIO budgetary recommendations for future projects.
Whether on the phone or in-person, we promise that you will always be greeted with a smile. And we also make the commitment that our engineers’ extensive experience will never eclipse politeness or your understanding of the issues affecting your network systems. We are not content until the project is completed correctly and you are happy with the results.
So invite us in and we will show you what makes Compass Consulting – The Premier IT Consultant.
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