In the tech world, it’s all too easy to fall into the habit of digital convenience – communicating mainly by email, rarely calling, and certainly never utilizing in person time. With the arrival of remote monitoring and management (RMM) software, managed service providers (MSP) can perform most of their services from a single location without needing to visit client sites. This is an obvious advantage for MSPs, as it makes them more efficient and capable of taking on more clients and additional devices. However, you have to be aware of how this affects their client relationships.
Many MSPs are currently suffering from becoming too remote. This is critically damaging their client relationships. Clients appreciate seeing the work their providers do, and even if their provider can monitor all of their devices remotely, it doesn’t mean they always should.
MSPs focused on client experience can set themselves apart by dropping by in person on a regular basis. There’s nothing that builds customer loyalty faster than to feel appreciated, and face-to-face contact is a great way to show clients that their business matters.
Compass Consulting makes it a point to schedule regular meetings with our clients. In fact, we will proactively call to check in and ask if they’re having any IT problems. By staying ahead of our clients we are able to provide a level of service that is unparalleled in the IT industry.
At Compass Consulting our client experience is focused around:
We want to provide value and welcome your questions. Please Contact Us to discuss your current IT situation and future needs.