What is a Managed Services Provider (MSP)?
Managed services is the practice of outsourcing on a proactive basis strategic management responsibilities and functions intended to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs reactive, on‑demand services and bills the customer for services performed.
Under this subscription model, the client owns or has direct oversight of the organization or system being managed, whereas the managed services provider (MSP) delivers the managed services. The client and the MSP are bound by a contractual, service‑level agreement that states the performance and quality metrics of their relationship.
A MSP is most often an information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients either proactively or as the MSP deems necessary.
Why choose a Managed Services Provider?
- Focus on running your business, not your technology. Leverage qualified MSPs to eliminate your IT management burden.
- Professional MSPs make your IT operations better. They will provide industry leading technologies/solutions and have the technical knowledge to implement, monitor, and maintain these systems.
- Gain competitive advantage. Managed services provide value to the client’s customers by allowing them more time to focus on their core business tasks, while leaving IT operations to be managed by the specialized IT managed services provider.
- Proactive, not reactive. Companies that move away from reactive, break/fix scenarios and move into a true proactive network managed services solution will realize less down time and greater efficiencies that improve end-user satisfaction and overall company productivity.
- Predictable costs. In an effort to rein in IT costs, a business may forego the monthly expense of managed IT services, calling on a professional only when IT crises arise. But in the long run, the break-fix philosophy sacrifices proactive maintenance, which results in costly repairs and downtime. This makes the break fix approach budget unfriendly.
- Success. Most importantly, it has been proven that a business’s implementation of a MSP is cost effective related to the business’s technology infrastructure – and their continuing success.
Why choose Compass Consulting as your Managed Services Provider?
With over 20 years in the IT industry, Compass Consulting has built a reputation as caretakers of our customers’ businesses, servicing them at the highest levels of technical excellence and customer experience.
As your Managed Services provider, we deliver reliable IT support for your entire network. You can depend on 24/7 network monitoring, fixed fee pricing and a proactive approach to managing your IT infrastructure with IT Managed Services from Compass Consulting.
Our expert staff includes professional IT managers and engineers with broad experience, including work in large enterprises, publicly traded companies, government/military agencies, multinational organizations, and the small-medium business space. Our offerings include:
- Cloud Solutions (XaaS, Azure, Virtual Desktops, Hosting)
- Network Engineering (Managed Services)
- Managed Security (WAN/LAN, Network Monitoring, Surveillance)
- Disaster Recovery & Business Continuity Planning
- Software Engineering (Business Web-Apps, Mobile Apps, Web/API Services)
- Website Development, SEO, Video Productions, Social Media Management
- Hardware & Software (Enterprise Level Partnerships)
- Document Management Solutions (SaaS)
- Cloud Communications Platforms/VoIP Solutions
- Virtual CIO Services
Our broad portfolio, extensive industry experience, and commitment to excellence ensures that Compass Consulting will meet all of your business IT requirements, exceed your expectations, and provide thoughtful, right-sized solutions that leverage the latest technologies on the market.
We want to provide value and welcome your questions. Please contact us to discuss your current IT situation and future needs.