Compass Consulting proudly presents episode 3 of our informative technology video series, Compass Tech TV. Created and produced by OneTwelve Productions, a Compass Consulting marketing and multi-media subsidiary, in this month’s episode, we would like to talk to you about Managed Service Providers. Please join us and watch a brief explanation of what a Managed Service Provider is and all the benefits that come with having one.
IT management, deployment and administration can be complicated… and it is not getting any easier. And really, what is?
For budget conscious small-to-medium businesses that are already strapped for time, properly addressing organizational IT requirements doesn’t get the attention it needs, and can result in ineffective implementations and ultimately, costly mistakes.
Often operating without in-house IT expertise or guidance, decision makers are left to choose from a cafeteria line of technology choices, and then decide how best to deploy and administer them.
While not trained or experienced in this field of expertise, they can nevertheless end up being the organization’s de facto Chief Information Officer and Help-Desk Manager, all the while attempting to meet the demands of their actual job.
I know that you know what I am talking about, so let’s talk turkey…
Consider this scenario:
Like many companies, yours is large enough that you have multi-technology environments, such a desktop systems, server infrastructure, networking, backup systems, software application support, software development, external website(s), VoIP, video surveillance, etc., etc.
While all of these technologies are required, the budget for IT staff is limited and there is no one person that can be an expert in all of these areas. Consequently, a limited amount of staff without the proper expertise is spread too thin and are unable to effectively administer all that’s required of them. With an overwhelming amount of work, this leads to reactivity, not proactivity.
The result? Build-up. Build-up of outstanding IT tasks, build-up of end-user frustration, build-up of complaints, and for the beleaguered leader, build-up of all those innovative, revenue-generating tasks that could have been completed without the distraction of IT issues.
Enter the Managed Services Provider…
Managed Services Providers (or MSPs) let you offload specific IT operations. MSPs assume ongoing responsibility for monitoring, managing and problem resolution for selected IT systems and functions on your behalf. That means getting IT tasks off your desk so that you can focus on your core business. That’s worth something, right?
Managed Services Providers can also offer value-added services such as alerts, security, patch management, and data backup and recovery – all the things that may not be happening in your organization now.
So, for a fixed monthly cost we leverage our established network operations center to monitor your IT services, we respond promptly and within established Service Level Agreements, we utilize our staff technology specialists to effectively address problems, assigning the most qualified personnel – leaving you with peace-of-mind and more time to focus on – that’s right – your business.
We want to lighten your load, so we invite you to give us a call to discuss our Managed Services programs.